J.Crew Reviews

They shipped me a pair of ladies shorts as part of my order, instead of my shirt. Then said if i wanted to return, they will charge me the $7.50 return fee. FOR THEIR MISTAKE.

This is a mirror of my review about eShopworld earlier today (which is JCrew’s, apparently, international fulfilment partner).

I ordered items on 24 Aug 2022, and payment was very promptly taken, and an email on 25 Aug 2022 informed me that the order had purportedly been dispatched. A link (which subsequently turned out to be utterly useless since it did not update information beyond 25 Aug 2022) was given in the email for me to, ostensibly, track my order.

Come 13 Sep 2022, despite my many attempts to track the order, the information on the eShopworld page remained unchanged since 25 Aug 2022, ie it was at their international hub.

I have since been trying to get a response either to get my items delivered or my money refunded. I have been shuffled from pillar to post by eShopworld who insists I contact JCrew.

NOBODY has seen fit to respond with an explanation or solution.

Mind you, this isnt the first time I am buying from JCrew.

WHAT WILL IT TAKE TO GET A RESPONSE AND A SOLUTION?

J Crew service and customer s service has deteriorated. I am a customer for over 10; years. I live in Philadelphia and cannot visit store, closed recently.
I have bought on line very often and sometimes had to exchange the item in store with no problem and friendly, professional employees.
Now on line purchases are paid via Comenity Bank.
I have only experienced unfriendly service when calling to pay my balance. I could not complete my payment on line due to a " glitch" as Comenity/JCREW communicated on line, so no choice.
I need to rethink buying at JCREW bc I don't like condescending, patronizing, rude customer service.

Ordered about 6-7 items. J. Crew canceled an order for one of the T-shirts. Sent me an email saying “wish we had enough”. Mayb update the online store, just a thought. Was pretty mad about it. Then I order a second time a few days later before I received the “wish we had enough email”, only to get another “wish we had enough” email. That’s two separate orders within a few days and completely different items and you cancel both. Makes people angry when then happens so please update your online store please. Not shopping there anymore when I can’t get what I ordered. I will take my Karen butt somewhere else to get cancelled thank you very much.

Disappointing merchandise in ladies shorts... which were "skimpy" in size... that ran TOO SMALL and I will have to exchange them. Other brands are more 'GENEROUS" in size as they run.

I attempted to order a pair of jeans. Had them in my cart and found a coupon code that brought the price from $49 to $35. Went to check out and decided to set up an account so I'd have a record. When I got back to my cart, the code was gone and price was back at $49. Saw where teachers could get a discount. Went through the steps for that. Went to the website from the email they sent that included the teacher discount. Those jeans were nowhere to be found. Waited awhile and tried again as a guest and got the price again to $35. Was going to check out as a guest, but couldn't and lost the discount again. Decided to try and chat with someone. Wrote out all that had gone on and they connected me to someone and immediately disconnected... Problem after problem! Very disappointed.

I have been a Jcrew credit card member for years now and I was having trouble logging in to my account and as a result I paid my bill two days late. I am not one to pay my bill late. It happened to me once in the past and I explained to a customer representative my situation that I was having trouble logging into the account because Jcrew was having website maintenance. I was surprised that a big company like Jcrew did not honor my request to wave the late fee. This is not good customer service. With everything that has been going on in the world today, you'd think they'd be more understanding. I am not one to write negative reviews, but Jcrew has been a favorite store of mine and now I am not sure I am going to give them my business anymore because of how I was treated by that customer service representative. I am sure she could have waved the fee. I can't be the only one who has had trouble logging in to pay my account while their website was under maintenance. It left a very bad taste in my mouth. I am truly disappointed.

Ordered some sneakers on the 22nd of July, delivery was estimated on 29th or sooner. On the 30th of July I was still yet to receive my sneakers, and there were no updates in my inbox, just said "Pending" on the website. I wrote to Customer Service on their website asking where is my delivery and asked for a refund if it's not shipped yet since I would be unable to receive the delivery after Aug 1st. Customer Service said they will cancel my order but no refund since they charge when they ship only. I told them I have been deducted money from my PayPal already, to which the Customer Service agent replied (direct quote): "We charge after shipment". Period! Now, technically, they were right, it appears it was only some sort of pending authorisation charge. But de-facto I was called a lier to my face while my money was in fact, withdrawn.
2 days later the charge came back to my PayPal.
2 stars is very generous, but I guess thanks for at least not scamming me.
The rest:
1. Order wasn't received on time (at all).
2. Customer Service was rude

Really terrible customer service. I have worn a top a few times and the buttons are already unravelling. The only recourse they offer is for me to either rebuy the item (?) or return it, wait 3 weeks for a refund, and reorder. Their protocol for defective items is awful and I will not be buying from jcrew again.

I ordered a T-shirt with three buttons on the front on 1/30/20. Since then, I've worn it about 8 times. Two of the three buttons have cracked into pieces and fallen off recently when I was simply fastening them. Clearly the buttons are of very poor quality. I wrote to J Crew - and they responded that since it's been more than 30 days since the purchase, they aren't responsible. Really? If buttons were to break into pieces after 31 days, J Crew considers that acceptable? Sad, as J Crew used to be a respectable company.